The Customer Support Team at HourGlass is based in our headquarters in North America. We strive to promptly give you informative responses to your questions and our goal is to give you an initial response within 24 hours.

To best serve you, please:
  • Contact Us with questions, any time
  • Access the extensive online Help database 
  • Use the application's built-in Feedback form
New to HourGlass? Be sure to visit our Frequently Asked Questions for any general questions you may have. Additional information can be found on our Security and System Requirements pages.

Please note that after the trial period, technical support requests will be subject to a $60 charge for every incident. However, general feedback, bug reports, and some other service-related inquiries will be exempt from this charge. Each request will be evaluated by our support team, and if your particular case is deemed to be subject to the technical support charge, you will be contacted by one of our representatives before the charge is applied to your account.